Frequently Asked Questions... Lifetime Warranty Each blind is custom made to your exact specifications. All our shades are covered by a limited Lifetime Warranty. Check out the details of the Shangri-La warranty. It covers defects in materials or workmanship for as long as you own the product provided it is measured and installed correctly.
Each shade is manufactured to provide a lifetime of low maintenance service to you. If you need warranty service please e-mail us or call us TOLL FREE at 1-877-966-3678 and we will arrange for a repair or replacement as soon as possible. Service
We have built our company on service. Please e-mail your questions to us (service@SheerBinds.com). If you'd like to call us, were open Monday through Friday, 9 am to 5 PM (Vermont time which is Eastern
Standard Time). You will get to talk to a real live person! If you'd like to use good old snail mail, write us at SheerBlinds.com, 4 Laurette Drive, Essex Jct, VT 05452. Privacy Policy Any information you give us, stays with us. We respect your privacy and do not rent or trade your name,
address, e-mail address, phone number with anyone. You can rest assured that all information you provide is kept strictly confidential. Free Shipping All orders are shipped at no additional cost via ground UPS.
Returns and Exchanges We custom manufacture each blind to your exact measurements. Since each blind is individually crafted, they are not returnable for any reason except warranty repair. Because of the quick turn around time we offer, there are no cancellations. To avoid problems please follow the ordering instructions and measure carefully. Sales Tax We collect 6% sales tax for orders shipped to Vermont. We collect an additional 1% sales tax for orders shipped to Burlington, Williston, Manchester and Stratton, Vermont. This additional tax will not show on your order. We will add it to your credit card charge. If you have a question about this please call. We do not charge sales tax
for any other states Payment All our blinds are custom made, so we must have payment before we make a shade. We accept Master Card, Visa and Discover. All checks are accepted, but must be cleared by your bank before we will fabricate your shades. If you want to pay by check, we suggest that you use a
cashier's check or a certified check. Our shopping cart server is secure and we never send your credit card number via e-mail. However, if you would prefer, you can fax your order to us TOLL FREE at 1-877-366-3678, or mail it to SheerShades.com, 4 Laurette Drive, Essex Jct., VT 05452. | 
